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2024-01-17 AI ushers in era of intelligent CX, fuels massive industry transformation Press Release

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Balancing Automation With Human Support Key To AI-Driven CX, Says Info-Tech Research Group However, due to these solutions'; central position in the customer journey, each of the more than 200…

Weiterlesen2024-01-17 AI ushers in era of intelligent CX, fuels massive industry transformation Press Release

UnitedHealth’s Optum left an AI chatbot, used by employees to ask questions about claims, exposed to the internet

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AI-powered therapy chatbot shows significant mental health benefits "But the feature that allows AI to be so effective is also what confers its risk-patients can say anything to it, and…

WeiterlesenUnitedHealth’s Optum left an AI chatbot, used by employees to ask questions about claims, exposed to the internet